Involvement for Service Improvement

Background

In recent inspections, the Audit Commission has made it clear that organisations should demonstrate how involvement results in outcomes, such as service improvements and increased satisfaction.

The challenge is to ensure that involvement is not a ‘tick boxing’ exercise but a real process of engagement, response and change.

Our Unique Approach

Simply Said offers the unique approach of joining an organisation for a set period and working closely with staff and participants to build or revitalise an involvement structure.

We feel that close working is the best way to embed involvement within an organisation and orient it towards a ‘consultation for change’ ethos.

Through training and support, we ensure that when we leave, involvement does not grind to a halt, but rather continues to generate service improvements under its own steam.

An Involvement Ethos

Involvement is often an isolated endeavour, championed by one individual. A key element of our approach is fully engage the managers or providers who deliver services.

Involvement does not work in isolation, however it becomes a real force for change when managers and service providers see it as central to the effective management of their service.

Building strong positive relations between participants and managers or service providers, is crucial. Through their positive interaction, insight and expertise are combined to seek and find solutions.

Is this enough?

All this is well and good but if involvement is going to be meaningful, it needs to be inclusive.